We at chicteesy want you to be completely satisfied with your purchase of our flower vases. If for any reason you are not satisfied with your purchase, we offer a hassle-free return and refund policy.
Returns: You can initiate a return within 30 days of receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. To initiate a return, please contact our support team at [email protected] with your order number and reason for return. We will provide you with instructions on how to proceed with the return process.
Refunds: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please note that the original shipping cost is non-refundable. You will receive the refund within a certain amount of days, depending on your payment method.
Damaged or Defective Items: If your item is damaged or defective, please contact us at [email protected] with photos of the damage or defect within 3 days of receiving the item. We will provide you with instructions on how to proceed with the return process.
Shipping Costs: Shipping costs are non-refundable, except in cases where the item is damaged or defective. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please note that we reserve the right to refuse any returns or refunds that do not meet the above criteria. If you have any questions or concerns regarding our returns and refunds policy, please contact our support team at [email protected].